To order your own photo, the photo must be of high quality. This typically means that you must be uploading an original photograph.
The main requirement is that the photo is at least 8 megapixels. Don't know how to check this? Choose or drag and drop the photo. If it is uploaded, then it meets that requirement. Otherwise, you will see a red bar saying 'the image is too small'.
If you’ve been forwarded a picture via WhatsApp, it is often not the original and the photo has often been reduced in size. Ask the creator of the photo to send you the original by email or weTransfer. Feel free to contact us about your needs. We can check the quality and give your further advice.