Simple interior with blue orange beige and gray

Frequently asked questions Art Heroes

On this page, you can find an overview of the most frequently asked questions by category. Can’t find what you’re looking for? Just get in touch!

Ordering artwork

At Art Heroes you’ll find a vast collection of affordable wall art; more original than IKEA, but without the pretension of a gallery. We work with more than 10,000 artists who offer more than 500,000 works (and counting). Every piece ordered is made to measure by us according to your own specifications, with the artist directly receiving a commission. This way we support creativity together and help our artists to keep creating.

Every work is custom-made, which is what makes us unique! We show the sizes in proportion to the works i.e. if you stipulate a particular height then the length of the work will change automatically so that the work remains in proportion. If your favourite size is not listed, this does not mean that we cannot make it. Send us an email with your wishes, and we’ll coordinate with the artist. We will then e-mail you a suitable proposal. For the materials wallpaper and Art Frame, much larger images are possible, these materials are often chosen for wall-filling formats. The shape and size of the wall are leading here. We will be happy to show you a cut-out of the size that suits your wall.

As each work is custom made for you, we do not keep any stock. In order to give you a good impression of the end result, we have developed a handy app, so that you can see how a piece will look on your wall. Choose your artwork, take a picture of your wall and see what works. Read more about our app here.

Yes, just send us an email including the work’s reference number and your wishes to info@artheroes.com.

Pricing is standard, except where the customer has a discount voucher.

The prices are mainly decided by the artist itself. The artist can choose to adjust their own margin, making some works cheaper and some more expensive.

The products displayed on the site vary on the basis of each user’s behaviour and preferences.

Ready to pick an artwork? At Art Heroes, you will find affordable unique artworks, for your blank walls. Check out the bestsellers here.

Collections

Our stylists know the collection inside out. So contact us, and we will be happy to help you! Send our stylists a message here and get free tailor-made advice.

Absolutely! Are you looking for art for your bathroom, office or study place? Explore all room collections here.

The products displayed on the site vary on the basis of each user’s behaviour and preferences.

Original & affordable wall decoration. Search through Art Heroes's collection the way you like it. View all collections.

Materials and quality

It is important to us that your favourite work completely matches your style and interior. Therefore, we offer all works in a range of materials: canvas, wallpaper, Art Frame and photo prints.

Check out our materials page for a detailed explanation and videos of the different materials. You can also find frequently asked questions per material here.

There are many suppliers of art prints. We position ourselves in terms of quality rather than price. A beautiful artwork deserves that little bit extra, so we work with partners for whom quality is paramount. They use the best equipment to produce the most beautiful works. You can see detailed close-up photos on our materials page.

At Art Heroes, all materials are of the highest quality, made by hand. Passionately crafted by true professionals. View all materials and information here.

Inspiration

Check out our inspiration page for beautiful interiors from across Europe. Here you can also find examples of our work submitted by our many happy customers. Why not subscribe to our tips & tricks by email, so that you regularly receive inspiration in your mailbox. Alternatively, browse our collections curated by our stylists to reflect the latest trends and most classic styles.

We are always happy to help you as best as we can. Send us an email for more information!

We are happy to help you in the way that suits you. Contact us or make an appointment in our online art studio.

Orders

This depends on the material chosen. Canvas come ready to hang. For Art Frame there is some (minimal) assembly. Fortunately, with the instructions you will receive by e-mail, this couldn’t be easier!

Then contact us without delay and let us know what you would like to change. That shouldn’t be a problem. Please don’t wait too long, because once a order has gone into production, we unfortunately cannot make further changes.

At Art Heroes we do not mass produce or keep stock, but make to order. Your artwork is made with passion by experienced craftsmen and is on average ready for shipment in 7 business days. Details on the exact delivery date will be sent after placement of the order. Depending on the shipping country the following delivery times apply:

Delivery time per shipping country

Netherlands

1 business day

Belgium, Luxembourg, France, Germany

2 business days

Austria, Switzerland, Liechtenstein, Poland

3 business days

Estonia, Italy, Latvia, Lithuania, Norway,
Portugal, Spain, Sweden

4 business days

Denmark

5 business days

Finland

6 business days

Is your order a gift for someone? We can create you a gift voucher that displays the artwork(s) you ordered, so you have something to give while the artwork is being printed. Just send us an e-mail and we’ll take care of it.

Payment

We offer several reliable and secure payment methods. You can choose between iDEAL, Klarna, bank transfer, credit card, PayPal or Apple Pay.

Would you like to pay afterwards? Choose Klarna or 'bank transfer' during checkout. Klarna allows you to pay in full after delivery. With 'bank transfer', you pay 25% in advance via your own bank. We then proceed with the production of your order and you pay the other amount no later than 14 days after delivery of your order.

Companies can choose to order via invoice.

In the last step of the ordering process, where you are asked to pay for your order, you can redeem your gift card. The amount will be automatically deducted from the outstanding payment. Do you still need to pay a portion? Then you can pay with iDEAL or one of the other payment methods.

Do you have an amount remaining on the card? You can easily shop again later by redeeming the code again via the link.

A gift card can only be redeemed for a product from Art Heroes.

Want to pay after you receive your order? Post-pay is also possible!

Delivery

At Art Heroes we do not mass produce or keep stock, but make to order. Your artwork is made with passion by experienced craftsmen and is on average ready for shipment in 7 business days. Details on the exact delivery date will be sent after placement of the order. Depending on the shipping country the following delivery times apply:

Delivery time per shipping country

Netherlands

1 business day

Belgium, Luxembourg, France, Germany

2 business days

Austria, Switzerland, Liechtenstein, Poland

3 business days

Estonia, Italy, Latvia, Lithuania, Norway,
Portugal, Spain, Sweden

4 business days

Denmark

5 business days

Finland

6 business days

Is your order a gift for someone? We can create you a gift voucher that displays the artwork(s) you ordered, so you have something to give while the artwork is being printed. Just send us an e-mail and we’ll take care of it.

We’re always ready to work with you and will try to help. Let us know what your exact wishes are, and we will get back to you!

Delivery to The Netherlands, Belgium, Germany, France, Luxembourg and Austria is free.

Region Poster Standard Big
Austria Free delivery of all materials & sizes!
Belgium Free delivery of all materials & sizes!
France Free delivery of all materials & sizes!
Germany Free delivery of all materials & sizes!
Luxembourg Free delivery of all materials & sizes!
Netherlands Free delivery of all materials & sizes!
Switzerland € 13,- € 24,- € 29,-
EU other € 9,- € 29,- € 39,-
Outside EU other € 16,- € 24,- € 32,-
United Kingdom € 16,- € 24,- € 32,-

*Poster = Poster without frame
** Standard size = All artworks of about 1 square metre, e.g. a canvas of 120x80 cm
*** Big size = All artworks bigger than 1 square metre, e.g. a canvas of 130x85 cm

Shipping rates are calculated in the checkout based on your cart contains and the shipping country you select.

Delivery to Switzerland: prices quoted exclude VAT and import duties for deliveries to Switzerland.

We work with several carriers. Couriers can also be used for large or fragile packages.

Canvas are securely packed in plastic bubble wrap and cardboard. Wallpaper and posters are sent in sturdy tubes.

A courier collects the package from us and takes the package to a depot where it usually stays overnight. The day after it is collected and delivered to your home or office. We work with courier services that specialise in handling fragile parcels.

Not at home? Then the delivery driver will leave a note and an appointment can be made to schedule a new delivery.

Unfortunately, there remains a chance that something can happen during a shipment. In the unlikely event that your parcel has been damaged during transit, please take a picture of the entire item, the damage, the entire package and a picture of the shipping label. Send these photos to us by email and we will solve the problem without delay.

You can specify a delivery date in advance so that we can schedule the delivery on a more suitable day. Still not at home at the time of delivery? Then the delivery service will try next door or leave a note and an appointment can be made to reschedule. Please contact us if you have any questions.

Deliveries typically take place between 8:00 and 18:00. Once our parcel delivery driver has received all parcels, the final route is determined and you will receive an e-mail the day before with a specific delivery time, as well as a track & trace to follow your parcel.

This is often possible in consultation with the carrier. Please contact us and we can discuss the options.

Unfortunately, we cannot arrange for you to be called before delivery. You will still receive an email from us with the delivery date, an indication of the delivery time and a Track & Trace to follow your parcel.

We have no influence on the carrier's route and delivery times. We can schedule your order at your preferred time, but we cannot guarantee that your order will actually be delivered after a specific time. If you are not at home, the carrier will always try to deliver to your neighbours. If they are not at home either, you will receive a card in your letterbox with which you can schedule a new appointment with the carrier yourself. If you have missed the driver and no note has been left? Let us know and we will deal with this immediately.

Of course, you are free to ship your order abroad yourself. Good to know: do not underestimate the cost of sending large parcels abroad. In addition, most materials are quite fragile.

We will deliver it for free! We will pack your artwork with great care. Of course, we'll let you know when the work will be delivered. Shipping is free and will be sent 10 working days after ordering. In a hurry? Get in touch, and we'll see what we can do for you.

Hanging

Typically yes. You can, for example, attach a suspension system to the ceiling. You can easily order a suspension rail from STAS or get one from your local DIY store.

We have summarised some handy hanging tips for you. Click here and find out how to hang your work without and with a drill.

Complaints and returns

We have been reviewed times on Home Shopping and are rated . See all reviews

Unfortunately, sometimes things can go wrong, for example an order is damaged during transit. Of course, we want to solve any issues to your satisfaction. Please call or e-mail, and let us know what has happened.

You will receive confirmation of the complaint and a substantive response as soon as possible after that (no later than 14 days after submitting the complaint, but almost always the same day).

Art Heroes is a Thuiswinkel organisation member, so you can also submit a formal complaint via the SGC disputes committee. You can also submit your complaint to the Dispute commission via the European ODR Platform.

Art Heroes is a Thuiswinkel organisation member, therefore a legal guarantee applies to all orders at Art Heroes (legal guarantee means that a product must do what the consumer can reasonably expect of it).

Your order will not go into production until you have communicated your choices and placed the order. It is therefore truly custom-made. For this reason, the right of return is not applicable. Orders cannot therefore be returned. To be sure of your choice, call, email or make an appointment in the online showroom, where the Happy Customer Team can help you choose.

Want to give something as a gift, and not sure if it will suit the recipient? Give a gift voucher!

Do you have a complaint? Get in touch and we'll see what we can do for you.

Gift Vouchers

You can indicate during ordering whether you want to receive the gift card physically by post, or digitally by e-mail.

After we receive your request for the gift card, we will send you a link to pay directly online. We will send digital vouchers by e-mail directly after payment. Physical gift cards will be sent by post.

Yes definitely! Give us a call and we will be happy to discuss the options.

Give a voucher! You decide the value of the gift voucher. Inside there is also room for a personal message. The gift vouchers are sent by post. Want to give a gift voucher today? Let us know and we will send you a PDF that you can print yourself.

Want to give a Art Heroes voucher as a gift? Go to this page.

Reviews

Art Heroes only posts reviews written by genuine Art Heroes customers. The reviews are placed by customers on the (external) review platform Kiyoh (or TrustedShops) and then posted on their own website. Kiyoh (or TrustedShops) carries out additional validation as to whether the customer is actually a customer who bought a product.

We check the order date with the customer's review.

After a customer has ordered an artwork, we e-mail them with a link to Kiyoh or TrustedShops. Via these recognised review platforms, the customer can then leave a review. Kiyoh (or TrustedShops) is able to validate whether the customer is actually the customer who bought the product listed in the review. This way, we ensure that we only show reviews that have been posted by Art Heroes customers


Reviews are ranked by date. At the top you will find the latest reviews

We check every review manually alongside the order. If a fake review is placed, we remove it immediately.

No, we only ask our customers for reviews. There is no compensation offered.

Here you can see all the reviews from our customers.

Selling artwork

Great! You will find all the information you need here. Please also read through our technical and legal requirements to make sure you have the right files and rights.

That’s a shame. In your dashboard, go to ‘Edit profile’. Here you can leave a message asking to delete your account.

You can find our technical requirements here

Not looking for a Work for the Wall, but interested in joining the Work on the Wall community as an image maker? Go to this page and find out all about creating a shop.

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Tips for choosing

Hanging tricks

Acoustics tips

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Complaints and return

Yes, I also want tips for my empty walls!

Do you also want a nice house with beautiful wall decoration? Sign up and receive handy tips directly from our stylists in your mailbox.

Ik ga ermee akkoord dat ik persoonlijke nieuwsbrieven en andere mailings ontvang voor meer tips, inspiratie en nieuws.

This is how we help you find your perfect wall art

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