Frequently asked questions Art Heroes

The artworks in the collection can be ordered directly online. When you view an artwork, you can choose exactly how you’d like it. You select the material, the size, and any other available options. Once you’ve configured the piece to your liking, add it to your shopping cart.

Check your order in the cart. If you’re happy with your selection, proceed to the next step and enter your address. By default, you’ll provide both the billing and delivery address, but you can also enter them separately.

In the final step, you choose your payment method — for example, iDEAL, Klarna, credit card, PayPal, or bank transfer. At this stage, a Art Heroes gift card can also be redeemed.

Once payment is complete, we get to work. We produce, package, and ship the artwork especially for you.

At Art Heroes you’ll find a vast collection of affordable wall art; more original than IKEA, but without the pretension of a gallery. We work with more than 10,000 artists who offer more than 500,000 works (and counting). Every piece ordered is made to measure by us according to your own specifications, with the artist directly receiving a commission. This way we support creativity together and help our artists to keep creating.

Every work is custom-made, which is what makes us unique! We show the sizes in proportion to the works i.e. if you stipulate a particular height then the length of the work will change automatically so that the work remains in proportion. If your favourite size is not listed, this does not mean that we cannot make it. Send us an email with your wishes, and we’ll coordinate with the artist. We will then e-mail you a suitable proposal. For the materials wallpaper and ArtFrame, much larger images are possible, these materials are often chosen for wall-filling formats. The shape and size of the wall are leading here. We will be happy to show you a cut-out of the size that suits your wall.

As each work is custom made for you, we do not keep any stock. In order to give you a good impression of the end result, we have developed a handy app, so that you can see how a piece will look on your wall. Choose your artwork, take a picture of your wall and see what works. Read more about our app here.

Yes, just send us an email including the work’s reference number and your wishes to info@artheroes.com.

Yes, just send us an e-mail with the work code to info@artheroes.com.

Our stylists know the collection inside out. So contact us, and we will be happy to help you! Send our stylists a message here and get free tailor-made advice.

Absolutely! Are you looking for art for your bathroom, office or study place? Explore all room collections here.

It is important to us that your favourite work completely matches your style and interior. Therefore, we offer all works in a range of materials: canvas, wallpaper, ArtFrame and photo prints.

Check out our materials page for a detailed explanation and videos of the different materials. You can also find frequently asked questions per material here.

There are many suppliers of art prints. We position ourselves in terms of quality rather than price. A beautiful artwork deserves that little bit extra, so we work with partners for whom quality is paramount. They use the best equipment to produce the most beautiful works. You can see detailed close-up photos on our materials page.

Check out our inspiration page for beautiful interiors from across Europe. Here you can also find examples of our work submitted by our many happy customers. Why not subscribe to our tips & tricks by email, so that you regularly receive inspiration in your mailbox. Alternatively, browse our collections curated by our stylists to reflect the latest trends and most classic styles.

We are always happy to help you as best as we can. Send us an email for more information!

This depends on the material chosen. Canvas come ready to hang. For ArtFrame there is some (minimal) assembly. Fortunately, with the instructions you will receive by e-mail, this couldn’t be easier!

Then contact us without delay and let us know what you would like to change. That shouldn’t be a problem. Please don’t wait too long, because once a order has gone into production, we unfortunately cannot make further changes.

Generally, you will receive the package after 10 working days. Do you have a rush? Send us an email or contact us by phone.

We will keep you informed about the delivery of your order by e-mail. One day before delivery you will receive a track & trace with which you can follow the delivery.

We’re always ready to work with you and will try to help. Let us know what your exact wishes are, and we will get back to you!

We offer several reliable and secure payment methods. You can choose between iDEAL, Klarna, bank transfer, credit card, PayPal or Apple Pay.

Would you like to pay afterwards? Choose Klarna or 'bank transfer' during checkout. Klarna allows you to pay in full after delivery. With 'bank transfer', you pay 25% in advance via your own bank. We then proceed with the production of your order and you pay the other amount no later than 14 days after delivery of your order.

Companies can choose to order via invoice.

In the last step of the ordering process, where you are asked to pay for your order, you can redeem your gift card. The amount will be automatically deducted from the outstanding payment. Do you still need to pay a portion? Then you can pay with iDEAL or one of the other payment methods.

Do you have an amount remaining on the card? You can easily shop again later by redeeming the code again via the link.

A gift card can only be redeemed for a product from Art Heroes.

At Art Heroes we do not mass produce or keep stock, but make to order. Your artwork is made with passion by experienced craftsmen and is on average ready for shipment in 7 business days. Details on the exact delivery date will be sent after placement of the order. Depending on the shipping country the following delivery times apply:

Is your order a gift for someone? We can create you a gift voucher that displays the artwork(s) you ordered, so you have something to give while the artwork is being printed. Just send us an e-mail and we’ll take care of it.

We’re always ready to work with you and will try to help. Let us know what your exact wishes are, and we will get back to you!

Delivery to The Netherlands, Belgium, Germany, France, Luxembourg and Austria is free.

*Poster = Poster without frame
** Standard size = All artworks of about 1 square metre, e.g. a canvas of 120x80 cm
*** Big size = All artworks bigger than 1 square metre, e.g. a canvas of 130x85 cm

Shipping rates are calculated in the checkout based on your cart contains and the shipping country you select.

Delivery to Switzerland: prices quoted exclude VAT and import duties for deliveries to Switzerland.

We work with several carriers, mainly UPS and DHL (Depending on the country where it is delivered, this may vary). Couriers can also be used for large or fragile packages.

Canvas are securely packed in plastic bubble wrap and cardboard. Wallpaper and posters are sent in sturdy tubes.

A courier collects the package from us and takes the package to a depot where it usually stays overnight. The day after it is collected and delivered to your home or office. We work with courier services that specialise in handling fragile parcels.

Not at home? Then the delivery driver will leave a note and an appointment can be made to schedule a new delivery.

Unfortunately, there remains a chance that something can happen during a shipment. In the unlikely event that your parcel has been damaged during transit, please take a picture of the entire item, the damage, the entire package and a picture of the shipping label. Send these photos to us by email and we will solve the problem without delay.

You can specify a delivery date in advance so that we can schedule the delivery on a more suitable day. Still not at home at the time of delivery? Then the delivery service will try next door or leave a note and an appointment can be made to reschedule. Please contact us if you have any questions.

Deliveries typically take place between 8:00 and 18:00. Once our parcel delivery driver has received all parcels, the final route is determined and you will receive an e-mail the day before with a specific delivery time, as well as a track & trace to follow your parcel.

This is often possible in consultation with the carrier. Please contact us and we can discuss the options.

Unfortunately, we cannot arrange for you to be called before delivery. You will still receive an email from us with the delivery date, an indication of the delivery time and a Track & Trace to follow your parcel.

We have no influence on the carrier's route and delivery times. We can schedule your order at your preferred time, but we cannot guarantee that your order will actually be delivered after a specific time. If you are not at home, the carrier will always try to deliver to your neighbours. If they are not at home either, you will receive a card in your letterbox with which you can schedule a new appointment with the carrier yourself. If you have missed the driver and no note has been left? Let us know and we will deal with this immediately.

Of course, you are free to ship your order abroad yourself. Good to know: do not underestimate the cost of sending large parcels abroad. In addition, most materials are quite fragile.

Typically yes. You can, for example, attach a suspension system to the ceiling. You can easily order a suspension rail from STAS or get one from your local DIY store.

We have been reviewed on Kiyoh, Google & Trusted Shops.

The reviews were made via external parties. The review of the relevant part is written here:

Kiyoh: https://kiyoh.com/en/information-for-consumer/

Google: https://support.google.com/contributionpolicy/answer/7400114

Trusted Shops: https://www.trstd.com/en-gb/reviews/

Unfortunately, sometimes things can go wrong, for example an order is damaged during transit. Of course, we want to solve any issues to your satisfaction. Please call or e-mail, and let us know what has happened.

You will receive confirmation of the complaint and a substantive response as soon as possible after that (no later than 14 days after submitting the complaint, but almost always the same day).

Art Heroes is a Thuiswinkel organisation member, therefore a legal guarantee applies to all orders at Art Heroes (legal guarantee means that a product must do what the consumer can reasonably expect of it).

All items you purchase from us come with a minimum two-year statutory warranty. A statutory warranty means that a product is or should do what a consumer can reasonably expect. Some products also come with a manufacturer's warranty or an additional warranty offered by us. These warranties do not affect the statutory warranty.

Your order will not go into production until you have communicated your choices and placed the order. It is therefore truly custom-made. For this reason, the right of return is not applicable. Orders cannot therefore be returned. To be sure of your choice, call, email or make an appointment in the online showroom, where the Happy Customer Team can help you choose.

Want to give something as a gift, and not sure if it will suit the recipient? Give a gift voucher!

You can indicate during ordering whether you want to receive the gift card physically by post, or digitally by e-mail.

After we receive your request for the gift card, we will send you a link to pay directly online. We will send digital vouchers by e-mail directly after payment. Physical gift cards will be sent by post.

Yes definitely! Give us a call and we will be happy to discuss the options.

Give a voucher! You decide the value of the gift voucher. Inside there is also room for a personal message. The gift vouchers are sent by post. Want to give a gift voucher today? Let us know and we will send you a PDF that you can print yourself.

We have been reviewed on Kiyoh, Google & Trusted Shops.

The reviews were made via external parties. The review of the relevant part is written here:

Kiyoh: https://kiyoh.com/en/information-for-consumer/

Google: https://support.google.com/contributionpolicy/answer/7400114

Trusted Shops: https://www.trstd.com/en-gb/reviews/

Great! You will find all the information you need here. Please also read through our technical and legal requirements to make sure you have the right files and rights.

That’s a shame. In your dashboard, go to ‘Edit profile’. Here you can leave a message asking to delete your account.

You can find our technical requirements here