What are the delivery times?
At Art Heroes we do not mass produce or keep stock, but make to order. Your artwork is made with passion by experienced craftsmen and is on average ready for shipment in 7 business days. Details on the exact delivery date will be sent after placement of the order. Depending on the shipping country the following delivery times apply:
Delivery time per shipping country
1 business day
Belgium, Luxembourg, France, Germany
2 business days
Austria, Switzerland, Liechtenstein, Poland
3 business days
Estonia, Italy, Latvia, Lithuania, Norway,
4 business days
5 business days
6 business days
Is your order a gift for someone? We can create you a gift voucher that displays the artwork(s) you ordered, so you have something to give while the artwork is being printed. Just send us an e-mail and we’ll take care of it.
What are the delivery costs?
Delivery to The Netherlands, Belgium, Germany, France, Luxembourg and Austria is free.
|Austria||Free delivery of all materials & sizes!|
|Belgium||Free delivery of all materials & sizes!|
|France||Free delivery of all materials & sizes!|
|Germany||Free delivery of all materials & sizes!|
|Luxembourg||Free delivery of all materials & sizes!|
|Netherlands||Free delivery of all materials & sizes!|
|Switzerland||€ 13,-||€ 24,-||€ 29,-|
|EU other||€ 9,-||€ 29,-||€ 39,-|
|Outside EU other||€ 16,-||€ 24,-||€ 32,-|
|United Kingdom||€ 16,-||€ 24,-||€ 32,-|
*Poster = Poster without frame
** Standard size = All artworks of about 1 square metre, e.g. a canvas of 120x80 cm
*** Big size = All artworks bigger than 1 square metre, e.g. a canvas of 130x85 cm
Shipping rates are calculated in the checkout based on your cart contains and the shipping country you select.
Delivery to Switzerland: prices quoted exclude VAT and import duties for deliveries to Switzerland.
I want to express my order. Is this possible?
We’re always ready to work with you and will try to help. Let us know what your exact wishes are, and we will get back to you!
How will the package be sent?
We work with several carriers. Couriers can also be used for large or fragile packages.
Canvas are securely packed in plastic bubble wrap and cardboard. Wallpaper and posters are sent in sturdy tubes.
A courier collects the package from us and takes the package to a depot where it usually stays overnight. The day after it is collected and delivered to your home or office. We work with courier services that specialise in handling fragile parcels.
Not at home? Then the delivery driver will leave a note and an appointment can be made to schedule a new delivery.
Unfortunately, there remains a chance that something can happen during a shipment. In the unlikely event that your parcel has been damaged during transit, please take a picture of the entire item, the damage, the entire package and a picture of the shipping label. Send these photos to us by email and we will solve the problem without delay.
I am not home when the parcel is delivered. What happens now?
You can specify a delivery date in advance so that we can schedule the delivery on a more suitable day. Still not at home at the time of delivery? Then the delivery service will try next door or leave a note and an appointment can be made to reschedule. Please contact us if you have any questions.
At what time will my order be delivered?
Deliveries typically take place between 8:00 and 18:00. Once our parcel delivery driver has received all parcels, the final route is determined and you will receive an e-mail the day before with a specific delivery time, as well as a track & trace to follow your parcel.
Can I have my order delivered on a specific part of the day?
This is often possible in consultation with the carrier. Please contact us and we can discuss the options.
Can the carrier call me half an hour before delivery?
Unfortunately, we cannot arrange for you to be called before delivery. You will still receive an email from us with the delivery date, an indication of the delivery time and a Track & Trace to follow your parcel.
Can my order be delivered after a specified time?
We have no influence on the carrier's route and delivery times. We can schedule your order at your preferred time, but we cannot guarantee that your order will actually be delivered after a specific time. If you are not at home, the carrier will always try to deliver to your neighbours. If they are not at home either, you will receive a card in your letterbox with which you can schedule a new appointment with the carrier yourself. If you have missed the driver and no note has been left? Let us know and we will deal with this immediately.
Can I ship my order abroad myself?
Of course, you are free to ship your order abroad yourself. Good to know: do not underestimate the cost of sending large parcels abroad. In addition, most materials are quite fragile.